FAQ

How can I contact customer service?

If you need assistance, our customer support team is here to help! You can reach us via: Email: support@emberandearthco.com Phone: 1-855-79E-MBER Or fill out the form on our contact page.
Can I purchase wholesale?

Yes, we offer wholesale pricing for retailers and businesses. Please reach out to us at support@emberandearthco.com for more information.
What is your return policy?

We want you to love your purchase! We offer a 14-day return policy for all unopened and unused products purchased from our store, in original packaging. To initiate a return, please contact our customer service team with your order details and reason for return. You are responsible for return shipping costs. No refunds will be issued for opened or used products. All sale and discounted items are final sale. For more information please visit the return policy page.
How long will it take to receive my order?

Order processing typically takes 1-2 business days. Delivery times vary depending on your location, but most orders arrive within 5-7 business days. You will receive a tracking number once your order has shipped.
Do you offer international shipping?

We do not currently offer international shipping.
What products do you offer?

We specialize in cozy skincare and home products designed to bring comfort and relaxation into your life. Our collection includes: - Scented Candles - Body Crème and Lotions - Scented Roller Oils - Bookmarks - Tote Bags - & Much More!
Are your products cruelty free?

Yes, we are committed to offering cruelty-free products. None of our products are tested on animals, and we ensure that our ingredients come from ethical sources in the U.S.
How do I place an order?

Simply browse our website, select the products you'd like to purchase, and add them to your cart. When you're ready proceed to checkout where you will be able to enter your shipping details and payment information. It's quick and easy!
What payment methods do you accept?

We accept a variety of payment methods including: - Credit & Debit Cards (Visa, MasterCard, American Express, etc.) - PayPal - Apple Pay - Google Pay - Afterpay - Klarna
Can I modify my or cancel my order after placing it?

Unfortunately, after an order has been confirmed, it cannot be modified or canceled. However, if you have any concerns, feel free to contact our customer support team right away, and we will do our best to assist you.
Do you offer gift cards?

Yes, we offer digital gift cards that can be used to purchase any of our products. Simply visit our Gift Cards page to choose your value and send a thoughtful gift to someone special.
Do you offer discounts or promotions?

We occasionally offer discounts, promotions, and sales to our customers. To stay up to date, sign up for our newsletter, or follow us on social media.