SHIPPING & RETURNS

SHIPPING POLICY

At Ember and Earth, we’re dedicated to ensuring that your cozy products arrive safely and promptly. Please take a moment to read through our shipping policy for more details on processing times, shipping methods, and international orders.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an email notification once your order has shipped, along with tracking information.

Shipping Rates and Methods

We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your location and the weight of your order.

• Standard Shipping: 3-5 business days (available at checkout)

• Expedited Shipping: 1-3 business days (available at checkout)

• International Shipping: TBA

Shipping Locations

• Domestic (USA): We ship to all 50 states and U.S. territories.

• International: We currently do not offer international shipping.

Order Tracking

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package through the carrier’s website.

Lost or Stolen Packages

Ember and Earth is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your tracking shows that your order has been delivered but you have not received it, please check with neighbors, your local post office, or the carrier directly. If you need assistance, please contact our customer service team at support@emberandearthco.com.

Address Accuracy

Please double-check your shipping address before submitting your order. We are not responsible for any delays or issues resulting from incorrect address information provided during checkout. If you notice an error in your shipping address after placing an order, please contact us immediately at support@emberandearthco.com, and we will do our best to assist you.

Customs and Duties (International Orders)

For international orders, please note that customs duties, taxes, and fees may apply based on your country’s regulations. These charges are the responsibility of the customer and are not included in the cost of shipping. We recommend contacting your local customs office for more information on potential charges before placing your order.

Shipping Delays

While we strive to ensure timely delivery, Ember and Earth cannot control external factors such as weather conditions, postal strikes, or customs delays that may cause delays in shipping. We appreciate your understanding and will keep you informed if any unexpected delays occur.

If you have any questions or concerns about your order or shipping, please don’t hesitate to contact our customer support team:

• Email: support@emberandearthco.com

• Phone: 1-855-79E-MBER

RETURN POLICY

At Ember and Earth, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer returns under the conditions outlined below.

Return Eligibility

• We accept returns only on unopened and unused items.

• Items must be in their original packaging.

• Returns must be initiated within 14 days of receiving your order.

• All sale and discounted items are final sale and cannot be returned.

How to Return an Item

If your item meets the above criteria and you’d like to return it, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@emberandearthco.com within 14 days of receiving your order to initiate the return process. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.

2. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

3. Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method. Please note that original shipping costs are non-refundable.

Conditions for Returns

• Items must be unused and in new condition.

• Products must be returned with original packaging and all contents (e.g., boxes, tags, labels).

• We cannot accept returns for items that have been opened or used for hygiene and safety reasons.

Final Sale Items

Please note that all sale, discounted, or promotional items are final sale and cannot be returned or exchanged. This includes any products purchased during flash sales, seasonal promotions, or items marked as non-returnable at checkout.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been opened or used (due to hygiene and safety reasons).

• Sale or discounted items.

• Gift cards.

Return Address

Please return your items to the following address:

Contact for address

Questions?

If you have any questions or need assistance with your return or exchange, don’t hesitate to reach out to us:

• Email: support@emberandearthco.com

• Phone: 1-855-79E-MBER

We appreciate your understanding and cooperation in helping us maintain the quality of our cozy products.