TERMS & CONDITIONS

Effective February 25, 2025​

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At Ember and Earth, we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases. By using our website, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

When you interact with our website, we collect the following types of information:

• Personal Information: When you place an order, create an account, or contact customer support, we may collect personal details such as:

• Name

• Email address

• Shipping and billing addresses

• Phone number

• Payment information (e.g., credit card details)

• Non-Personal Information: We may also collect information about how you interact with our website, including:

• IP address

• Browser type

• Device information

• Pages you visit on our website

• Referring website or source

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping, payment processing, and customer service.

• To improve and personalize your shopping experience by recommending products and offering tailored promotions.

• To communicate with you regarding your order status, shipping updates, and customer service inquiries.

• To send you marketing emails (if you’ve opted in) about new products, special offers, and other updates related to Ember and Earth.

• To comply with legal obligations and resolve disputes.

 

3. Payment Information

 

We use secure payment processors (such as Stripe or PayPal) to handle transactions on our website. We do not store your full credit card information. Payments are processed through secure, encrypted systems to ensure the safety of your financial details.

 

4. Cookies and Tracking Technologies

 

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files that are stored on your device and allow us to:

• Remember your preferences and login information.

• Analyze website traffic and user behavior.

• Personalize content and advertisements.

 

You can adjust your browser settings to block cookies, but this may limit your ability to use certain features of our website.

 

5. Sharing Your Information

 

We value your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist in operating our website and fulfilling orders, including:

• Payment processors

• Shipping carriers

• Email marketing platforms

 

These third-party providers are only authorized to use your information to the extent necessary to provide their services to us, and they are required to maintain the confidentiality of your data.

 

6. Data Security

 

We take the security of your personal information seriously and use industry-standard measures to protect it. These include encryption, secure servers, and firewalls. However, no data transmission over the internet can be 100% secure, and we cannot guarantee the absolute security of your information.

 

7. Your Rights and Choices

 

You have the right to:

• Access: Request access to the personal information we hold about you.

• Update: Correct or update your personal information.

• Delete: Request the deletion of your personal data (subject to legal requirements).

• Opt-Out of Marketing: You can opt out of receiving promotional emails by clicking the unsubscribe link in any marketing email we send you.

 

To exercise any of these rights, please contact us at support@[yourstore].com.

 

8. Links to Third-Party Websites

 

Our website may contain links to third-party websites for your convenience or additional information. These websites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to read their privacy policies before sharing any personal information with them.

 

9. Children’s Privacy

 

Our website is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will post the revised policy on our website with an updated “Effective Date.” Please review this page periodically to stay informed about how we protect your personal information.

 

11. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

 

Ember and Earth LLC

Email: support@emberandearthco.com

Phone: 1-855-79E-MBER

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